Canada Returns & Refunds Policy
Returns Due to Change of Mind
If you wish to return or exchange an item due to a change of mind or for reasons unrelated to a product defect, damage, or an error on our part, the customer is responsible for all return shipping costs.
For eligible returns, refunds will be issued for the returned merchandise only. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@beigeberry.com including your order number and clear photos of the issue.
If the issue is confirmed to be our responsibility, we will arrange an appropriate resolution, such as a refund or replacement, and cover applicable return shipping costs.
Return Conditions
Please contact us before returning any item and wait for return instructions. Returned items must be unused and in their original condition and packaging, unless the return is due to damage, a defect, or an error on our part.
All returns and refunds are subject to applicable consumer protection laws.
U.S. Returns & Refunds Policy
1. Returns Due to Change of Mind
We want you to be happy with your purchase. Please review product details carefully before placing your order.
If you wish to return or exchange an item due to a change of mind or for any reason unrelated to a product defect, damage, or an error on our part, you will be responsible for all associated costs, including return shipping fees and any applicable customs duties, taxes, or other charges.
Please note that Beigeberry covers applicable import duties on U.S. orders at the time of purchase. Depending on the product, material, country of origin, and applicable tariff classification, import duties on tableware may typically range from approximately 20% to 30% of the declared value. These costs are paid by Beigeberry on your behalf when your order is shipped.
For returns due to a change of mind, the import duties originally paid by Beigeberry are non-refundable. Any additional duties, taxes, or fees incurred in connection with the return shipment are also the customer's responsibility.
For eligible returns, refunds will cover the returned merchandise only. Original shipping charges and non-refundable duties, taxes, or fees will not be refunded.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@beigeberry.com Include your order number and clear photos of the issue so we can assess it.
If the issue is confirmed to be our responsibility, we will work with you to arrange an appropriate resolution, such as a refund or replacement. Beigeberry will cover applicable return shipping costs for confirmed defective, damaged, or incorrectly shipped items.
Requests submitted after the 7-day period may not be eligible for a return, refund, or replacement, subject to applicable consumer protection laws.
3. Return Conditions
Please contact us and receive return instructions before sending any item back. Unauthorized returns may not be accepted.
Returned items must be unused and in their original condition and packaging, unless the return is due to damage, a defect, or an error on our part.
All returns and refunds are subject to this policy and applicable consumer protection laws.
For pre-order items and clearance items, all sales are final.